Refund policy

File problems and refund requests

For a missing, damaged or incorrect file, a duplicate purchase, or a material difference from the product description, email josealvaradoou@gmail.com. Include your order number, the affected filename where relevant, and a short description. Please do not send passwords or payment-card details.

We will review the problem and help restore access or provide a corrected file where appropriate. If we cannot supply the files you purchased or resolve a material problem with them, we will provide an appropriate refund. Duplicate purchases and other refund requests are reviewed individually.

Contacting us for technical help does not remove or delay any remedy you are entitled to under applicable law. Nothing in this policy limits consumer rights that apply to your purchase.